json.id resource.id
json.sla_id resource.sla_policy_id
json.sla_status resource.sla_status
json.created_at resource.created_at.to_i
json.updated_at resource.updated_at.to_i
json.sla_completed_at resource.completed_at&.to_i
json.sla_description resource.sla_policy.description
json.sla_name resource.sla_policy.name
json.sla_first_response_time_threshold resource.sla_policy.first_response_time_threshold
json.sla_next_response_time_threshold resource.sla_policy.next_response_time_threshold
json.sla_only_during_business_hours resource.sla_policy.only_during_business_hours
json.sla_resolution_time_threshold resource.sla_policy.resolution_time_threshold
sla_due_at_values = resource.due_at_values
json.sla_frt_due_at sla_due_at_values[:frt]
json.sla_nrt_due_at sla_due_at_values[:nrt]
json.sla_rt_due_at sla_due_at_values[:rt]