{
  "ticket": {
    "id": 2001,
    "subject": "Unable to finish checkout",
    "description": "<p>The checkout button is not responding.</p>",
    "description_text": "The checkout button is not responding.",
    "status": 4,
    "priority": 2,
    "source": 1,
    "requester_id": 1001,
    "responder_id": 501,
    "group_id": 42,
    "company_id": 77,
    "tags": [
      "checkout"
    ],
    "custom_fields": {
      "product_area": "payments"
    },
    "created_at": "2024-01-02T10:00:00Z",
    "updated_at": "2024-01-04T12:30:00Z",
    "attachments": [],
    "requester": {
      "id": 1001,
      "active": true,
      "email": "customer@example.com",
      "name": "Customer Example",
      "mobile": "+15551234567",
      "created_at": "2024-01-01T09:00:00Z",
      "updated_at": "2024-01-04T12:30:00Z",
      "unique_external_id": "customer-1001"
    }
  },
  "conversations": [
    {
      "id": 3003,
      "body": "<p>The issue still happens in a private window.</p>",
      "body_text": "The issue still happens in a private window.",
      "incoming": true,
      "private": false,
      "source": 0,
      "user_id": 1001,
      "from_email": "customer@example.com",
      "to_emails": [
        "support@example.com"
      ],
      "cc_emails": [],
      "bcc_emails": [],
      "created_at": "2024-01-04T12:30:00Z",
      "updated_at": "2024-01-04T12:30:00Z",
      "attachments": [],
      "deleted": false
    },
    {
      "id": 3001,
      "body": "<p>Could you try this in a private window?</p>",
      "body_text": "Could you try this in a private window?",
      "incoming": false,
      "private": false,
      "source": 0,
      "user_id": 501,
      "from_email": "agent@example.com",
      "to_emails": [
        "customer@example.com"
      ],
      "cc_emails": [],
      "bcc_emails": [],
      "created_at": "2024-01-03T08:00:00Z",
      "updated_at": "2024-01-03T08:00:00Z",
      "attachments": [],
      "deleted": false
    },
    {
      "id": 3002,
      "body": "<p>Payments team is investigating the browser logs.</p>",
      "body_text": "Payments team is investigating the browser logs.",
      "incoming": false,
      "private": true,
      "source": 2,
      "user_id": 501,
      "from_email": "agent@example.com",
      "to_emails": [],
      "cc_emails": [],
      "bcc_emails": [],
      "created_at": "2024-01-03T09:00:00Z",
      "updated_at": "2024-01-03T09:00:00Z",
      "attachments": [
        {
          "id": 4001,
          "name": "browser-log.txt",
          "content_type": "text/plain",
          "size": 128
        }
      ],
      "deleted": false
    }
  ]
}